Refund Policy

1. Software development services

Client projects are paid for in milestones (for example 40% / 30% / 30%), and each payment covers a defined stage of work.

When a refund applies

• Before work starts: if you cancel after paying but before we have started any work, we refund the payment in full, less any payment processing fees and third-party costs already incurred on your behalf.
• During a milestone: if you cancel part-way through a milestone, we refund the part of that milestone payment that relates to work not yet done. We will give you a short summary of the work completed.
• If we cannot deliver: if we are unable to deliver a milestone you have paid for, we refund the payment for that milestone in full.

When a refund does not apply

• Milestones that have been completed and approved by you.
• Third-party costs paid on your behalf, such as domain names, hosting, app store fees and software licences.
• Delays or changes caused by late content, feedback or approvals from the client.

2. Maintenance plans

Maintenance plans are billed in advance. You can cancel at any time and the plan will run until the end of the period you have paid for. We do not usually refund part of a period that has already started. If you paid for a yearly plan and cancel within 14 days without having used any support, we refund the payment in full.

3. Subscriptions to our apps

• You can cancel a subscription at any time. You keep access until the end of the current billing period and are not charged again.
• Subscriptions paid through Paystack: if you were charged in error, charged twice, or charged after cancelling, contact us within 14 days of the charge and we will refund the incorrect charge. If a paid feature did not work and we cannot fix it within a reasonable time, we refund the most recent payment.
• Subscriptions bought through Google Play or the Apple App Store: these are billed by the store, so refunds are requested from and decided by Google or Apple under their refund policies. We are happy to help you with the request.

4. In-app purchases

• In-app purchases of digital items, such as coins, lives, levels or extra features, are delivered immediately and are generally not refundable once delivered.
• If you paid for an item and did not receive it, or were charged more than once, contact us with your receipt. We will deliver the item or arrange a refund.
• Purchases made through Google Play or the Apple App Store follow that store's refund process.

5. How to request a refund

Email assiddiqqq@gmail.com or call +2349071967877 with:

• your name and the email address used for the payment;
• the Paystack transaction reference or receipt; and
• a short explanation of the reason for your request.

We aim to reply within 3 working days.

6. How refunds are paid

Approved refunds are sent back through Paystack to the original payment method wherever possible. Once we have approved a refund, it usually reaches your account within 5 to 10 working days, depending on your bank.

7. Chargebacks and disputes

If you have a problem with a payment, please contact us first so we can put it right quickly. If you believe a payment was not authorised, you should also contact your bank.

8. Your legal rights

Nothing in this policy limits the rights you have under Nigerian law, including the Federal Competition and Consumer Protection Act 2018.

See also our Terms and Conditions and Privacy Policy.